FAQs

When will I receive my order?

All unframed prints will ship out by Friday of the week print was purchased. For all orders received on Friday we try our best to ship out same-day but cannot make any promises. In that case, orders placed on Friday will ship out the following week. Please see the individual product page on our website for available shipping options and speeds. Please note orders that are placed during a week of a bank or national holiday will be delayed by a couple of days. For all products, please see the individual product page on our website for more shipping information. All products have a different policy, however most ship FedEx Ground which takes 2–5 business days. If you would like to request special or rushed delivery, please email us at info@andrewcebulka.com

What is our return policy?

All sales are final. We have a non-returnable and non-refundable policy. If you received the wrong order or your order was damaged in transit please contact info@andrewcebulka.com.

Do you offer Framing?

Currently we do not offer framing and matting as we find that each customers taste’s are unique. Our suggestion; 1.5” white frame with 1.5” pure white mat board.

Will my print be signed and/or editioned?

Currently the photographer does not sign prints nor offer editions though in the near future special curated runs of series shall be offered with both signature + limited editions at specific sizes.

What if my order is lost?

If by chance a package is lost in transit we are happy to work with you to resolve the issue but we kindly ask that you report it to the carrier FedEx before reaching out to info@andrewcebulka.com

Do your prices change over time?

All prices are subject to change. We retain the right to adjust prices at any given moment.

This is a gift. Do you include the price within the package?

We do not include a price nor an invoice within any of our shipments.

Can I purchase a hi-resolution image to print myself or print onto a canvas.

We do not license our images for others to print.